Shipping policy

SHIPPING AND DELIVERY:

Once your order has been placed online, you will receive an automatic email immediately confirming your order. This is your receipt and should be retained for your records. This email will contain an order number, a detailed list of your order, as well as the shipping and billing details as provided by the purchaser.

SHIPPING COSTS

Standard Courier Guy fee of R150 nationwide, based on volumetric weight.

PICK UP

Collection option available from Craighall Park, Johannesburg.

DELIVERY TIMES

We always strive to courier orders in a timely manner. Orders are processed and couriered once payment has been received. For all orders within South Africa, your parcel will be sent with The Courier Guy and delivery time to main centres can vary between 24-48 working hours. You will be notified on email once your order has been dispatched with a tracking number for your parcel.

SHIPPING DELAYS

We always try our best to ensure that your package arrives within the stipulated delivery times or sooner. Of course, there are some things that are beyond our control like weather, delivery errors, courier services & supplier delays. Regardless of the reason for the delay, we will do our best to help you as best we can and endeavour to inform you as soon as we know of any impending delays. 



FAILED DELIVERY

Please notify KINDLING KIDS upon placing your order, of any specific delivery times or instructions (within regular office hours / business days / delivery times and areas). Should the courier service not be able to complete a delivery at the address specified by the purchaser, either due to an incorrect delivery address or unavailability of purchaser or assigned persons to accept the parcel, within regular delivery times, KINDLING KIDS may at its discretion charge the purchaser a delivery fee (equal to or lower than our standard delivery charges) for the subsequent delivery of the package.